Welcome to Ikon Support Hub

Welcome to Ikon Orientation

Orientation Day is a compulsory session for all new Ikon students. It helps you settle into your studies by introducing your course, academic expectations, and the support services available to you before classes begin. You will also receive important information about the Learner App, Canvas, and key study resources. Orientation is designed to prepare you for success, whether you are studying on campus or online.

You only need to attend one Orientation session. Please use the registration link in your Orientation Invite Email to select the session that best suits your location and study program. Registration must be completed no later than Friday, 23 January 2026.

Orientation Schedule

Tuesday, 27 January 2026 

• 11:00am – 3pm | Brisbane Campus | School of Education
• 11:30am – 3.30pm | Adelaide Campus | Bachelor of Early Childhood Education
• 12:00pm – 4:00pm | Sydney & Melbourne Campus | School of Human Services
• 4:30pm – 7:00pm | Distance Learning students based in Brisbane
• 5:00pm – 7:30pm | Distance Learning students based in Adelaide
• 5:30pm – 8:00pm | Distance Learning students based on Sydney & Melbourne

Wednesday, 28 January 2026 – Bachelor of Early Childhood Education

• 9:00am – 1:00pm | Sydney & Melbourne Campus
• 5:00pm – 8:00pm | Sydney Campus

Thursday, 29 January 2026

• 9:00am – 1:00pm | Brisbane Campus | School of Education & School of Human Services
• 9:30am – 1:30pm | Adelaide Campus | Master of Teaching (Early Childhood)
• 10:00am – 2:00pm | Sydney & Melbourne Campus | Master of Teaching (Early Childhood)

What to Expect on Orientation Day

• Meet your classmates and make new connections
• Join interactive workshops and activities
• Hear from academic leaders
• Discover the student support services available to you
• Enjoy games, activities, and light refreshments

How to Register

You’ll receive an Orientation Invite Email containing:

• Your personal registration link
• Session options (on-campus or online, depending on your course)
• The registration deadline

If you can’t find your email, check your spam folder or contact the Student Experience Team for assistance.

If You Cannot Attend

Orientation is compulsory. If you cannot attend your scheduled session, contact the Student Experience Team as soon as possible by submitting a Request.

FAQs

Understanding Orientation

• Is Orientation Day Compulsory?

• How Long Is the Orientation Session?

• Where Is Orientation Held?

• What Do I Need to Bring to Orientation?

Registration & Invitations

• I Didn’t Receive My Orientation Invite Email — What Should I Do?

• I Missed the Registration Deadline — What Can I Do?

• Can I Change My Registered Orientation Session?

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.

All Ikon Institute of Australia students are provided with access to a Student Portal, a student email address, and Microsoft 365 as part of their enrolment.

You have access to the following systems as part of your enrolment.

Student Portal

Your main entry point for student services and support.

Use the Student Portal to:

• Access linked student systems
• View enrolment details and academic results
• Find support articles in the Knowledge Base
• Submit and track enquiries with the Student Experience team

Student Email

You are issued a student email address (StudentIDNumber@student.ikon.edu.au) which:

• Is your official communication channel with the Institute
• Acts as your login username for multiple systems
• Provides access to Microsoft 365

Your exact email address is included in your welcome email.

Microsoft 365

Microsoft 365 includes access to:

• Outlook (email)
• Word, Excel, and PowerPoint
• OneDrive

You sign in using your student email address and password.

Other Student Systems You Can Access

You will also have access to:

• Library resources
• Canvas 
• Learner App for timetables
• The Knowledge Base for student support information
• Your enrolment information and academic results

How Login Access Works

Some student systems are accessed automatically through the Student Portal.

The Learner App is accessed separately using your existing login ID and password.

All other student systems accessed outside the Student Portal require you to log in using your student email address and password.

Logging In for the First Time

1. Go to student.edu.com.au
2. Log in using your student email address (StudentIDNumber@student.ikon.edu.au)
3. Enter the temporary password provided in your welcome email
4. Create a new password when prompted

Use your new password for future logins across supported systems.

Getting Help & Submitting Enquiries

You can contact the Student Experience team through the Student Portal. To submit an enquiry:

1. Select My Enquiries (top-right of the portal)
2. Submit your question
3. Track updates and responses in one place

For quick answers, we recommend checking the Knowledge Base first.

Need More Help With a Specific System?

For step-by-step instructions and answers to common questions, please refer to the FAQs below:

• Student Email - Access & Setup
• Microsoft 365 for Students
• Student Portal - Access & Overview
• Login & Security Setup

Feedback

If you have feedback or suggestions on how we can improve the Student Portal, please submit them here.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.

We’re improving how you reach us! To help your enquiry get to the right team faster, Ikon Institute of Australia has introduced new school-specific email addresses for Education Services. Academic-related enquiries should now be sent directly to your school, while general or administrative matters continue to be managed by the Student Experience Team. The education@ikon.edu.au inbox will close on 1 February 2026. Please start using the new school-specific addresses from now on to help us respond faster.

Contacting Education Services

Education Services assists with academic matters related to your course or assessments. Effective {{insert effective date}}, please contact the relevant school directly if your enquiry relates to academic or subject matters such as:

• Feedback on subject content
• Canvas subject content or learning resources
• Review of an assessment mark
• Recognition of Prior Learning (RPL)

School of Education: soe@ikon.edu.au 
School of Human Services: sohs@ikon.edu.au 

The education@ikon.edu.au inbox will close on 1 February 2026. After this date, any messages sent to that address will not be monitored. Please start using the new addresses as soon as possible.

Contacting the Student Experience Team 

For anything administrative or general, our Student Experience Team can help. Contact them at experience@ikon.edu.au for support with:

• Timetables and attendance
• Enrolment and study plans
• Assessment submissions or extensions
• Transcripts or academic progression
• Deferral, withdrawal, or course exit
• Student Portal or Canvas access issues
• Recognition of Prior Learning (RPL) or Course Credit
• Appeals or fee remission
• Referrals to support services
• Library access

For Reasonable Adjustment requests and Academic integrity or misconduct concerns, please contact academicservices@ikon.edu.au. 

If your matter is time-sensitive, our Student Experience Team are available to help by phone on 1300 000 933 during business hours (8:30 AM – 6:00 PM Monday – Thursday, and 8:30 AM – 5:00 PM on Fridays, excluding National Public Holidays). 

FAQs

What happens if I still email education@ikon.edu.au after 1 February 2026? 
Emails sent to this address will receive an automatic response asking you to resend your message to the correct school address. The inbox will no longer be monitored.

Do these changes affect how I contact my lecturer? 
No. You can continue to communicate with your lecturer through Canvas or your unit’s contact details.

Will this delay responses to my enquiry? 
No. These new addresses are designed to help route your enquiry more efficiently to the right academic support team.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.

From Trimester 1 2026, Ikon Institute will introduce an updated Professional Experience (Placement) structure for the Diploma of Early Childhood Education (DECE) and Bachelor of Early Childhood Education (BECE). The new dual-stream model aligns with ACECQA 2025 standards, ensuring all students meet accreditation and registration requirements. Review the details below to confirm which stream applies to you and how it affects your placement schedule and course progression.

Overview

Ikon’s School of Education has undertaken a comprehensive review of all Professional Experience (Placement) subjects to ensure they meet accreditation and registration requirements and align with current sector expectations.

This review was prompted by:

• Current sector trends and limitations in the capacity of early childhood services to accept students for placement
• ACECQA’s July 2025 changes (effective from 2026) to the minimum number of supervised placement days
• Recent ACECQA program accreditation renewals

To meet these standards and maintain course quality, a dual Professional Experience Stream model will apply from Trimester 1 2026.

Stream 1 – Current Students (Pre-2026)

Applies to: Students who have completed PLAC907, PLAC908, or PLAC909 before January 2026.

No action is required — your course progression and completion timeline remain unchanged.

Stream 2 – New Students (From T1 2026 Onwards)

Applies to: Students who commence study, receive credit, or complete PLAC917 from Trimester 1 2026 onward.

Key Points

• These changes will not negatively impact your progression or graduation.
• Both streams remain fully ACECQA and state registration compliant.
• Completion of PLAC907 or PLAC917 qualifies you to apply for early childhood educator roles.
• A new fee applies to PLAC917 (from 2026). See Ikon’s 2026 Fee Schedules for details.
• The update improves sector alignment and placement readiness for all students.

FAQs

1. Why is PLAC907 no longer offered?

The Head of School has undertaken a comprehensive review of all Early Childhood Professional Experience subjects to ensure they meet accreditation and registration requirements and align with current sector expectations. This review was prompted by:

• Current sector trends and placement-capacity limitations
• ACECQA’s July 2025 changes (effective 2026) to supervised placement requirements
• Recent ACECQA program accreditation renewals

2. Why has the placement been removed or postponed?

No placement units have been removed from the qualifications. Trimester 3 2025 and Trimester 1 2026 postponement has been required due to current sector trends and limitations in the capacity of early childhood services to accept students for placement.

This approach ensures continuity for current students while aligning future placement structures with sector needs and ACECQA’s 2025 standards.

3. What does this change mean for the course?

The update introduces two course streams depending on your study progression.

Stream 1 – Current Students (Pre-2026)
Applies to: Students who have completed PLAC907, PLAC908, or PLAC909 before January 2026.

No action is required — your course progression and completion timeline remain unchanged.

Stream 2 – New Students (From T1 2026 Onwards)
Applies to: Students who commence study, receive credit, or complete PLAC917 from Trimester 1 2026 onward.

4. What is the cost of PLAC917? Is there a change to my tuition fees?

The cost of PLAC917 in 2026 has been updated to reflect this change. Further details about these fees can be found in Ikon’s International and Domestic 2026 Fee Schedules.

5. Will this change affect the total professional placement hours that I will complete in my course?

No, all students will complete the required number of supervised placements days prior to course completion. It will just be in a different structure.

6. Will this change affect my ability to meet the professional experience requirements needed to become an Early Childhood Teacher after graduation?

No, DECE students will continue to meet ACECQA accreditation requirements, and BECE students will still meet accreditation and registration requirements as an Early Childhood Teacher in each State and Territory.

7. Is it possible for students to remain on the original course structure that included PLAC907?

Students will follow their current progression if they complete PLAC907, PLAC908, or PLAC909 prior to January 2026. All other students will move to the new course progression from Trimester 1 2026.

8. Will this change affect my ability to look for employment as a Certificate III educator at the end of PLAC917?

No, you will continue to be eligible to apply for early childhood educator roles upon successful completion of PLAC907 or PLAC917. As always, employment decisions remain solely with individual employers, and Ikon cannot influence these outcomes.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.

In an emergency, call 000 immediately.

It is essential to remain calm so you can provide clear and concise details about your emergency and location to the operator.

While studying in Australia, it’s important to be aware of potential risks. Although most communities are safe, international students have occasionally been targeted by criminals.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.