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Student Systems Access Guide - Student Portal, Student Email & Microsoft 365
All Ikon Institute of Australia students are provided with access to a Student Portal, a student email address, and Microsoft 365 as part of their enrolment.
You have access to the following systems as part of your enrolment.
Student Portal
Your main entry point for student services and support.
Use the Student Portal to:
Access linked student systems
View enrolment details and academic results
Find support articles in the Knowledge Base
Submit and track enquiries with the Student Experience team
Student Email
You are issued a student email address (StudentIDNumber@student.ikon.edu.au) which:
Is your official communication channel with the Institute
Acts as your login username for multiple systems
Provides access to Microsoft 365
Your exact email address is included in your welcome email.
Microsoft 365
Microsoft 365 includes access to:
Outlook (email)
Word, Excel, and PowerPoint
OneDrive
You sign in using your student email address and password.
Other Student Systems You Can Access
You will also have access to:
Library resources
Canvas
Learner App for timetables
The Knowledge Base for student support information
Your enrolment information and academic results
How Login Access Works
Some student systems are accessed automatically through the Student Portal.
The Learner App is accessed separately using your existing login ID and password.
All other student systems accessed outside the Student Portal require you to log in using your student email address and password.
Logging In for the First Time
Go to student.edu.com.au
Log in using your student email address (StudentIDNumber@student.ikon.edu.au)
Enter the temporary password provided in your welcome email
Create a new password when prompted
Use your new password for future logins across supported systems.
Getting Help & Submitting Enquiries
You can contact the Student Experience team through the Student Portal. To submit an enquiry:
Select My Enquiries (top-right of the portal)
Submit your question
Track updates and responses in one place
For quick answers, we recommend checking the Knowledge Base first.
Need More Help With a Specific System?
For step-by-step instructions and answers to common questions, please refer to the FAQs below:
We’re improving how you reach us! To help your enquiry get to the right team faster, Ikon Institute of Australia has introduced new school-specific email addresses for Education Services. Academic-related enquiries should now be sent directly to your school, while general or administrative matters continue to be managed by the Student Experience Team. The education@ikon.edu.au inbox will close on 1 February 2026. Please start using the new school-specific addresses from now on to help us respond faster.
Contacting Education Services
Education Services assists with academic matters related to your course or assessments. Effective {{insert effective date}}, please contact the relevant school directly if your enquiry relates to academic or subject matters such as:
The education@ikon.edu.au inbox will close on 1 February 2026. After this date, any messages sent to that address will not be monitored. Please start using the new addresses as soon as possible.
Contacting the Student Experience Team
For general or administrative enquiries, our Student Experience Team is here to help.
The preferred way to contact the Student Experience Team is to log in to the Student Portal and submit a new enquiry or submit a Request via the Ikon Support Hub.
This ensures your enquiry is securely received, correctly routed, and tracked so we can assist you as efficiently as possible.
Timetables and attendance
Enrolment and study plans
Assessment submissions or extensions
Transcripts or academic progression
Deferral, withdrawal, or course exit
Student Portal or Canvas access issues
Recognition of Prior Learning (RPL) or Course Credit
If your matter is time-sensitive, our Student Experience Team are available to help by phone on 1300 000 933 during business hours (8:30 AM – 6:00 PM Monday – Thursday, and 8:30 AM – 5:00 PM on Fridays, excluding National Public Holidays).
Requests that require a form
Some student requests must be submitted via a form and cannot be processed by email, including:
What happens if I still email education@ikon.edu.au after 1 February 2026? Emails sent to this address will receive an automatic response asking you to resend your message to the correct school address. The inbox will no longer be monitored.
Do these changes affect how I contact my lecturer? No. You can continue to communicate with your lecturer through Canvas or your unit’s contact details.
Will this delay responses to my enquiry? No. These new addresses are designed to help route your enquiry more efficiently to the right academic support team.
Still need clarification or help? Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.
Changes to Professional Experience (Placement) Course Structure – From Trimester 1 2026
From Trimester 1 2026, Ikon Institute will introduce an updated Professional Experience (Placement) structure for the Diploma of Early Childhood Education (DECE) and Bachelor of Early Childhood Education (BECE). The new dual-stream model aligns with ACECQA 2025 standards, ensuring all students meet accreditation and registration requirements. Review the details below to confirm which stream applies to you and how it affects your placement schedule and course progression.
Overview
Ikon’s School of Education has undertaken a comprehensive review of all Professional Experience (Placement) subjects to ensure they meet accreditation and registration requirements and align with current sector expectations.
This review was prompted by:
Current sector trends and limitations in the capacity of early childhood services to accept students for placement
ACECQA’s July 2025 changes (effective from 2026) to the minimum number of supervised placement days
Recent ACECQA program accreditation renewals
To meet these standards and maintain course quality, a dual Professional Experience Stream model will apply from Trimester 1 2026.
Stream 1 – Current Students (Pre-2026)
Applies to: Students who have completed PLAC907, PLAC908, or PLAC909 before January 2026.
Subject Code
Subject Name
Age Group / Focus
PLAC907
Professional Experience 1
3–5 years
PLAC908
Professional Experience 2
0–3 years
PLAC909
Professional Experience 3
3–5 years
PLAC910
Professional Experience 4 (Capstone)
Student-selected focus
No action is required — your course progression and completion timeline remain unchanged.
Stream 2 – New Students (From T1 2026 Onwards)
Applies to: Students who commence study, receive credit, or complete PLAC917 from Trimester 1 2026 onward.
Subject Code
Subject Name
Placement Days / Focus
PLAC917
Professional Experience 1 (On-Campus Immersion)
0 supervised days – on-campus learning and excursions to early childhood services
PLAC918
Professional Experience 2
35 days (15 days with 0–2 yrs, 10 days with 2–3 yrs, 10 days with 3–5 yrs)
PLAC919
Professional Experience 3
25 days (3–5 yrs)
PLAC920
Professional Experience 4
25 days (student-selected age group and service type)
Key Points
These changes will not negatively impact your progression or graduation.
Both streams remain fully ACECQA and state registration compliant.
Completion of PLAC907 or PLAC917 qualifies you to apply for early childhood educator roles.
A new fee applies to PLAC917 (from 2026). See Ikon’s 2026 Fee Schedules for details.
The update improves sector alignment and placement readiness for all students.
FAQs
1. Why is PLAC907 no longer offered?
The Head of School has undertaken a comprehensive review of all Early Childhood Professional Experience subjects to ensure they meet accreditation and registration requirements and align with current sector expectations. This review was prompted by:
Current sector trends and placement-capacity limitations
ACECQA’s July 2025 changes (effective 2026) to supervised placement requirements
Recent ACECQA program accreditation renewals
2. Why has the placement been removed or postponed?
No placement units have been removed from the qualifications. Trimester 3 2025 and Trimester 1 2026 postponement has been required due to current sector trends and limitations in the capacity of early childhood services to accept students for placement.
This approach ensures continuity for current students while aligning future placement structures with sector needs and ACECQA’s 2025 standards.
3. What does this change mean for the course?
The update introduces two course streams depending on your study progression.
Stream 1 – Current Students (Pre-2026) Applies to: Students who have completed PLAC907, PLAC908, or PLAC909 before January 2026.
Subject Code
Subject Name
Age Group / Focus
PLAC907
Professional Experience 1
3–5 years
PLAC908
Professional Experience 2
0–3 years
PLAC909
Professional Experience 3
3–5 years
PLAC910
Professional Experience 4 (Capstone)
Student-selected focus
No action is required — your course progression and completion timeline remain unchanged.
Stream 2 – New Students (From T1 2026 Onwards) Applies to: Students who commence study, receive credit, or complete PLAC917 from Trimester 1 2026 onward.
Subject Code
Subject Name
Placement Days / Focus
PLAC917
Professional Experience 1 (On-Campus Immersion)
0 supervised days – on-campus learning and excursions to early childhood services
PLAC918
Professional Experience 2
35 days (15 days with 0–2 yrs, 10 days with 2–3 yrs, 10 days with 3–5 yrs)
PLAC919
Professional Experience 3
25 days (3–5 yrs)
PLAC920
Professional Experience 4
25 days (student-selected age group and service type)
4. What is the cost of PLAC917? Is there a change to my tuition fees?
5. Will this change affect the total professional placement hours that I will complete in my course?
No, all students will complete the required number of supervised placements days prior to course completion. It will just be in a different structure.
6. Will this change affect my ability to meet the professional experience requirements needed to become an Early Childhood Teacher after graduation?
No, DECE students will continue to meet ACECQA accreditation requirements, and BECE students will still meet accreditation and registration requirements as an Early Childhood Teacher in each State and Territory.
7. Is it possible for students to remain on the original course structure that included PLAC907?
Students will follow their current progression if they complete PLAC907, PLAC908, or PLAC909 prior to January 2026. All other students will move to the new course progression from Trimester 1 2026.
8. Will this change affect my ability to look for employment as a Certificate III educator at the end of PLAC917?
No, you will continue to be eligible to apply for early childhood educator roles upon successful completion of PLAC907 or PLAC917. As always, employment decisions remain solely with individual employers, and Ikon cannot influence these outcomes.
Still need clarification or help? Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.
If you are experiencing an emergency in Australia, call 000 immediately for Police, Fire or Ambulance assistance.
Remain calm and provide clear details about your situation and location so emergency services can respond quickly.
Australia is generally a safe country; however, students should remain aware of their surroundings and seek support whenever they feel unsafe or concerned.
Need help right now? If you feel unsafe, threatened, distressed, or require urgent support, Ikon students can contact Sonder, a 24/7 safety and critical incident support service.