What happens after I request a review of my assessment mark or grade?

When you submit a request for a review, here’s what you can expect:

Step 1: Acknowledgement

We’ll confirm we’ve received your request within 3 business days.

Step 2: Review of your request

The Head of School (or delegate) will examine your application and supporting evidence. They may contact you or other relevant parties if more information is needed.

Step 3: Decision to proceed

The Head of School will decide whether to:

• Proceed with the review (personally or by appointing an academic staff member), or
• Decline the request if it does not meet the required grounds.

Step 4: Exclusions

If your grade has already gone through formal moderation, it is not eligible for review.

Step 5: Outcome

You’ll receive a written outcome within 10 business days. The decision will explain the reasons and any remedial action (if the review is upheld). If more time is required, we’ll contact you with an update.

Step 6: Appeals

If you are not satisfied with the outcome, you may appeal through the Grievance and Appeals Policy.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.