Who do I call in emergencies?

In an emergency, call 000 immediately.

It is essential to remain calm so you can provide clear and concise details about your emergency and location to the operator.

While studying in Australia, it’s important to be aware of potential risks. Although most communities are safe, international students have occasionally been targeted by criminals.

CATEGORY	ACTIONS TO TAKE
After-Hours Critical Support	For urgent support outside business hours, contact AccessEAP (24/7) on 1800 818 728. They provide immediate phone support, and an on-site response can be arranged if required.
Cyber Abuse	Cyber abuse can have severe effects on your mental health, wellbeing, and academic performance. It can occur via social media, messaging services, online classrooms, email, or forums. Forms of Cyber Abuse: Online stalking Sharing intimate images without consent Targeted personal attacks Encouraging self-harm or suicide Posting someone’s personal information Threatening violence or inciting others to do so If you experience or witness cyber abuse, speak up. For ongoing support, contact the Student Experience Team or the Australian Government eSafety Commissioner via www.esafety.gov.au/key-issues. Emergency Contacts for Cyber Abuse: Police: Triple Zero (000) 1800RESPECT: 1800 737 732
Campus Safety	Ikon is committed to ensuring a safe and supportive environment for everyone. Prohibited Behaviour: Harassment, bullying, intimidation, or violence. Personal Safety Tips: Stay alert, avoid unnecessary risks, travel in groups after dark, and maintain online safety practices. Report incidents such as theft, assault, stalking, harassment, or abuse to a staff member you trust. All reports will be handled confidentially.
On-Campus Emergencies	Every campus has evacuation plans and safety maps. In an evacuation, follow the guidance of Fire Wardens and safety officers. Assemble at designated safety points and do not return to the building until instructed. In the Event of a Robbery: Stay calm and comply with instructions. Remember, no amount of money is worth a life. Reporting an Emergency or Crime: Dial 000.
On-Campus Support During Office Hours	For support during business hours, contact the Student Experience Team: Phone: [phone] (Press Option 2) Email: [e-mail] In-person Front Desk Hours at Ikon Campuses Sydney Quay Street 8:30 AM – 8:00 PM Sydney Thomas Street 8:30 AM – 5:30 PM Melbourne 8:30 AM – 8:00 PM (8:30 AM -5:30 PM on Fridays) Brisbane 8:30 AM – 5:00 PM Adelaide 8:30 AM – 5:30 PM
On-Campus Security (Sydney)	Quay Street (UTS Security): 1800 249 559 (24/7) Thomas Street (KSS Security): 0410 439 533
Sexual Harassment and Assault	Ikon maintains a zero-tolerance policy for sexual harassment and assault. Sexual Harassment: Unwanted sexual behaviour that causes offence, humiliation, or intimidation. Sexual Assault: Forced, coerced, or non-consensual sexual acts, including exposure of minors under 18 to sexual activities. Reporting: All incidents of sexual assault must be reported to the police and Ikon. Understanding Consent: Consent is a free and active agreement without coercion, intimidation, or force. It involves a clear willingness from all parties to participate. If you feel unsafe or need support, reach out to staff or the appropriate emergency services.
Steps to Follow After an Incident	Provide first aid if it is safe to do so. Inform your local Student Experience contact. Complete the WHS Incident Notification Form (or scan the QR code provided). For more details, please refer to the Critical Incident Policy (or scan the QR code provided) Stay connected with the student and/or their next of kin for follow-up.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.