Meet Sonder — Your 24/7 Safety & Wellbeing App

Need Support Right Now?

🚨 Emergency — Call 000
If you or another person are in immediate danger or require Police, Fire or Ambulance assistance, call 000 first.

📱 Contact Sonder via the App
📞 Call 1800 234 560 (24/7)

👉 We recommend activating Sonder now so support is ready whenever you need it.

What is Sonder?

Sonder is Ikon’s 24/7 safety and wellbeing support service, available to students through a mobile app. Sonder connects you with trained professionals who can provide support for mental health, wellbeing, medical concerns, and personal safety — anytime, anywhere in Australia.

You do not need to wait for a crisis to use Sonder.

What can Sonder help with?

Sonder provides support for:

• mental health and emotional wellbeing
• stress, anxiety, or feeling overwhelmed
• medical concerns or health advice
• personal safety situations and feeling unsafe
• urgent wellbeing support
• coordination of emergency services and in-person response when required

👉 See Sonder in Action

Want to see how Sonder supports you in real situations?

Learn how Sonder works → 

How do I get access to Sonder?

Step 1 — Check your student email

After enrolment, you will receive an email invitation titled “Welcome to Sonder” in your Ikon student email inbox.

Step 2 — Download the Sonder app

Download the Sonder app from the Apple App Store or Google Play Store.

Step 3 — Activate your account

Activate your Sonder account using your Ikon student email address, then follow the prompts to verify your details and set up access.

Step-by-step login guide

Follow the visual setup guide below to activate your account.

How to contact Sonder

Once your account is activated, you can access Sonder anytime:

💬 Live chat through the Sonder App
📞 Call 1800 234 560 (24/7)

Your privacy matters

Sonder is a confidential service. Ikon provides Sonder with limited details to enable access (such as your name and student email). Sonder does not share your personal information with Ikon unless:

• you provide consent, or
• disclosure is required by law.

Using Sonder will not affect your academic progress, enrolment, or visa status. View their Privacy Policy for details.

Didn’t receive your invitation?

If you cannot find your Sonder invitation email:

1. Check your spam/junk folder
2. Confirm your enrolment is complete and your student email is active
3. Allow time for invitations to be issued after enrolment

If you still cannot locate the invitation, contact the Student Experience Team for assistance.

Emergency situations

🚨 Call 000 immediately in an emergency.
Sonder supports you alongside emergency services but does not replace them.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.