If you are experiencing an emergency in Australia, call 000 immediately for Police, Fire or Ambulance assistance.
Remain calm and provide clear details about your situation and location so emergency services can respond quickly.
Australia is generally a safe country; however, students should remain aware of their surroundings and seek support whenever they feel unsafe or concerned.
Need help right now?
If you feel unsafe, threatened, distressed, or require urgent support, Ikon students can contact Sonder, a 24/7 safety and critical incident support service.
📱 Access support through the Sonder App
📞 Call 1800 234 560
Critical Incident / Emergency Support
🚨 Emergency: Call 000 immediately
If you or another person is in immediate danger or requires Police, Fire, or Ambulance assistance, call 000 first.
Need urgent support but not an emergency?
Contact Sonder for immediate safety and wellbeing assistance:
- Immediate safety assessment
- 24/7 phone and chat support
- Management of ongoing risks
- Coordination of Police, Fire or Medical services
- In-person response where required
📱 Access support through the Sonder App or
📞 Call 1800 234 560
New to Sonder? Learn how to activate your account →
Campus or Personal Safety Concerns
If you have concerns about campus or personal safety:
- Speak with the Student Experience Team
- Submit a Safety Report
- Contact Sonder through the App or 1800 234 560
All reports are handled appropriately and confidentially.
On-Campus Support & Security
Student Experience Team
(Monday to Friday, excluding National Public Holidays)
📞 Phone: 1300 000 933 (Press Option 1)
📝 Submit a Request or use the Help widget
Campus Front Desk Hours
- Sydney – Quay Street: 8:30 AM – 8:00 PM (5:30 PM Fridays)
- Sydney – Thomas Street: 8:30 AM – 8:00 PM (5:30 PM Fridays)
- Melbourne: 8:30 AM – 8:00 PM (5:30 PM Fridays)
- Brisbane: 8:30 AM – 5:00 PM (8:00 PM Mondays & Tuesdays)
- Adelaide: 8:30 AM – 5:00 PM (8:00 PM Mondays & Tuesdays)
Sydney Campus Security
Quay Street (UTS Security): 1800 249 559 (24/7)
Thomas Street (KSS Security): 0410 439 533
Cyber Abuse or Online Safety
🚨 Immediate danger or threats: Call 000.
If you feel unsafe, threatened, or believe your safety is at risk, contact emergency services immediately.
Cyber abuse may include harassment, stalking, threats, bullying, or sharing personal information without consent online.
What you should do
- Save evidence (screenshots, messages, usernames, dates)
- Report the behaviour on the platform where possible
- Seek wellbeing support through Sonder
Report Cyber Abuse
You can report cyber abuse confidentially to Ikon so appropriate support and assistance can be provided.
Support Available
Ikon students can access Sonder for immediate safety and wellbeing support.
📱 Access support through the Sonder App
📞 Call 1800 234 560
Sexual Harassment, Sexual Assault & Consent
Sexual Harassment
Unwanted sexual behaviour causing offence, humiliation, or intimidation.
Sexual Assault
Any forced, coerced, or non-consensual sexual act.
Consent
A clear, voluntary and active agreement given freely without pressure or force.
Reporting & Disclosure
- Submit a Confidential Report
- Contact the Student Experience Team
- Use the Sonder App or call 1800 234 560
Support may include trauma-informed assistance, safety planning, and academic accommodations where appropriate.
Reporting or disclosure will not affect visa status.
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