Set up your Student Email on Mobile (Outlook App) Set up your Student Email on Mobile (Outlook App)

Set up your Student Email on Mobile (Outlook App)

Student Experience Team Student Experience Team

Set up your student email on your mobile device using the Microsoft Outlook app. This guide walks you through downloading the app, signing in with your student email, and completing multi-factor authentication if required. Once set up, you can access your student emails anytime on your phone to stay updated with important college communications.

Before you start

Make sure you have:

  • Your student email (e.g. StudentIDNumber@student.ikon.edu.au)
  • Your password
  • Access to your multi-factor authentication (MFA), if enabled

Step 1 — Download the Outlook app

Step 2 — Add your student email

  • Open the Outlook app
  • Tap Add Account
  • Enter your student email address
  • Tap Continue

    Add email account.png

Step 3 — Sign in

  • Enter your password
  • Follow the prompts to sign in

Step 4 — Complete verification (if required)

If MFA is enabled:

  • Follow the on-screen instructions
  • Approve the sign-in request

Step 5 — Finish setup

  • Your inbox will load once setup is complete
  • You can now send and receive emails on your phone

Having trouble setting up your email?

I can’t sign in

What to check:

  • Make sure you are using your student email (not personal email).
  • Check your password carefully.

Next step: Reset your password via the Student Portal.

My password is not working

What to do:

  • Try resetting your password.

Next step: Go to Student Portal → Reset Password.

Multi-factor authentication (MFA) not working

What to check:

  • Make sure your phone has internet connection
  • Try approving the request again.

Still not working?

  • Contact EDU IT Support at itsupport@edu.com.au.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.

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