Set up your student email on your mobile device using the Microsoft Outlook app. This guide walks you through downloading the app, signing in with your student email, and completing multi-factor authentication if required. Once set up, you can access your student emails anytime on your phone to stay updated with important college communications.
Before you start
Make sure you have:
- Your student email (e.g. StudentIDNumber@student.ikon.edu.au)
- Your password
- Access to your multi-factor authentication (MFA), if enabled
Step 1 — Download the Outlook app
- Go to:
- Search for Microsoft Outlook
- Tap Install
Step 2 — Add your student email
- Open the Outlook app
- Tap Add Account
- Enter your student email address
-
Tap Continue
Step 3 — Sign in
- Enter your password
- Follow the prompts to sign in
Step 4 — Complete verification (if required)
If MFA is enabled:
- Follow the on-screen instructions
- Approve the sign-in request
Step 5 — Finish setup
- Your inbox will load once setup is complete
- You can now send and receive emails on your phone
Having trouble setting up your email?
I can’t sign in
What to check:
- Make sure you are using your student email (not personal email).
- Check your password carefully.
Next step: Reset your password via the Student Portal.
My password is not working
What to do:
- Try resetting your password.
Next step: Go to Student Portal → Reset Password.
Multi-factor authentication (MFA) not working
What to check:
- Make sure your phone has internet connection
- Try approving the request again.
Still not working?
- Contact EDU IT Support at itsupport@edu.com.au.
Still need clarification or help?
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.
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