Managing Your Official Student Communications

At Ikon, we use Zendesk to manage all conversations and support requests. This guide explains how our emails reach you and how to ensure you never miss an important update regarding your studies.

Your Official Student Email

As part of the enrolment process, every student is issued an official Ikon student email address - [e-mail]. This email address serves as the primary contact in our system and is the official channel for all communication with the Institute.

Contacting Us from Other Email Addresses

Students occasionally send enquiries using a personal email address. When this occurs:

• Our system attempts to identify the student based on existing enrolment data.
• Verified personal email addresses may be added to an existing profile as a secondary contact.

Why Responses Go to Your Student Email

To protect student privacy and maintain secure, official records, our policy requires all correspondence to be directed to the Ikon student email account. Consequently, even when an enquiry is received from a personal email address, all official responses and notifications are still sent to the Primary contact (the Ikon student email).

Stay Connected

To ensure no important information is missed, we recommend the following:

• Check your Ikon student email daily: Timetable updates, enrolment confirmations, and official notices are sent here.
• Set up forwarding: Students who prefer using a personal inbox can configure their Ikon student email settings to forward all incoming mail to their personal address. Please refer to Forward your Student Email to your Personal Email for more details.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.