Login & Security Setup

This page explains how to log in to Ikon student systems, reset your password, and complete required security steps such as Microsoft Authenticator when prompted.

1. Do I use the same login details for all systems?

Yes. You use the same login details for most student systems.

Username: Your student email address ([e-mail])
Password: The password you set after your first login

These login details are used for:

• Student Portal
• Student Email
• Microsoft 365
• Canvas
• Library Resources

2. I’ve forgotten my password

If you’ve forgotten your password, you can reset it at any time:

• Go to outlook.office.com
• Select Forgot my password
• Follow the prompts to reset your password

Your updated password will apply across supported student systems.

3. Why am I asked to verify my login?

You may occasionally be asked to verify your login for security reasons. This can happen if:

• You’re signing in from a new device
• You haven’t logged in for a while

Verification helps protect your account and personal information.

Setting Up Microsoft Authenticator

If prompted, you’ll need to set up Microsoft Authenticator to verify your login. This is a one-time setup and usually only takes a few minutes.

Before You Start

You will need

• A smartphone (iPhone or Android)
• Internet access on both your phone and computer

Step 1: Install Microsoft Authenticator (Phone)

1. Open your phone’s app store (App Store or Google Play)
2. Search for Microsoft Authenticator
3. Install the app (it is free)

Keep the app installed on your phone for future logins.

Step 2: Start Sign-In on Your Computer

1. Open a web browser and go to student.edu.com.au

2. Select Sign in with Microsoft

   

3. Enter your student email address ([e-mail])
4. Select Next

Step 3: Enter Your Temporary Password

1. Enter the temporary password sent to your personal email address (email subject line: Welcome to your Ikon Student Portal)
2. If you can’t find the email, check your junk/spam folder
3. If needed, select Forgot my password and follow the prompts
4. Select Sign in

Step 4: Begin Authenticator Setup

After signing in, you will see a message asking you to set up Microsoft Authenticator.

1. Select Next to begin the setup

   

   

2. Continue selecting Next until a QR code appears on your screen
   (Do not close this page)

   

Step 5: Add Your Account in the Authenticator App (Phone)

1. Open the Microsoft Authenticator app on your phone

2. Select the + icon (top right)

   

3. Choose Work or school account

   

4. Select Scan a QR code
5. Use your phone to scan the QR code displayed on your computer screen

Your account will now be added to the app.

Step 6: Complete Verification

1. Return to your computer and select Next

2. You may be asked to approve a sign-in request or enter a number shown on your screen

   

3. Follow the on-screen instructions in the Authenticator app
4. Select Yes to approve

Once completed, you will be taken to the Student Portal homepage.

If You’re Asked to Verify Again Later

You may be asked to approve a login again in the future. This is normal and does not mean there is a problem with your account.

Keep the Microsoft Authenticator app installed on your phone.

Need Help With Microsoft Authenticator?

For troubleshooting help, visit Microsoft Support.

Looking for an overview? See the Student Systems Access Guide.

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.