What is grievance?

A grievance is a formal complaint made by someone who feels they’ve been treated unfairly or had their rights violated.

If a student feels comfortable, Ikon encourages them to first try resolving the issue directly with the person involved. This can include talking to them, writing to them, asking a staff member to help, or using feedback tools like student surveys.

When trying informal resolution, the student should:

• Describe the event or behaviour that caused concern
• Suggest a way to resolve the issue
• Propose a fair outcome

If a student is uncomfortable approaching the person directly, or if the issue is serious (such as misconduct or unlawful behaviour), or if informal resolution doesn’t work, they can file a formal grievance.

For more information, please also refer to Grievance and Appeals Policy and How do I lodge my grievances?

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.