How can I Get Help to Improve My Academic Progress?

If you’re finding it difficult to keep up with your studies, Ikon provides a range of academic and wellbeing support services to help you get back on track. Support may include academic learning assistance, study skills guidance, wellbeing counselling, or an Academic Improvement Plan if you have been identified as at risk. Reaching out early gives you the best chance to improve your progress and succeed in your course.

Ways Ikon can support you

Ikon offers a variety of support services to help you manage challenges affecting your studies:

• Academic Learning Support Team – one-on-one help with assessments, academic writing, referencing, study skills, and time management.
• Lecturer support – clarification of assessment requirements, feedback, and guidance on how to improve.
• Student Experience Team – help with understanding academic processes, lodging forms through the Support Hub, and connecting you with the right support services (e.g., Academic Learning Support, wellbeing counselling, or your Head of School).
• Wellbeing and counselling support – free, confidential counselling through AccessEAP or via on-campus appointments.
• Academic Improvement Plan – if you are identified as at risk, Ikon may work with you to create a plan outlining clear steps, expectations, and support options.

What you can do

• Contact the Student Experience Team as soon as you notice difficulties.
• Attend all classes, submit assessments on time, and follow any improvement plan provided.
• Use academic learning support before assessment deadlines.
• Seek wellbeing support if personal circumstances are impacting your study.

Important notes

• Support is offered to every student, and participation is encouraged but may be required if you have been identified as "at risk."
• Using support services early can help you avoid being placed at risk or receiving progress notifications.
• Ikon will always confirm any academic progress concerns in writing.

Related articles and policies

• Grievance & Appeals Policy
• Student Academic Progress Policy
• Support for Student Policy

Still need clarification or help? 
Simply reach out to our friendly Student Experience Team by submitting a Request or use the Help widget.